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Code of Rights(includes Te Reo Maori captions) Course Description: All people who use a health or disability service are protected by the Code of Rights. This course explains the 10 rights of Code and outlines the obligations and duties that organisations are required to adhere to. Learning Outcomes: After completing this course, you should be able to: Identify the 10 Rights that make up the Code of Rights. Recognise the role of the organisation in complying with

Define what is meant by collaboration and explore how to work in partnership with people who use services

In this course you will learn to recognise and respond to the unique challenges that may be encountered when caring for a person with dementia in the end stage of life

Define a complaint and identify what supports a positive consumer focussed complaints culture

Explain why understanding the person and the underlying reasons for changes in behaviours is crucial to responding appropriately

DVT can lead to serious complications

we aim to enhance patient outcomes for the person in your care

Identify the steps for managing a customer’s informal feedback and a complaint

manage and monitor a stoma in the older person

Describe the signs and symptoms of deep vein thrombosis

In this course you will learn about the potential barriers to communication and explore strategies that support positive communication which considers the individual needs of those you support

Describe complications that can occur due to dysphagia

personal care and support staff engaged in the Aged and Disability Care sectors

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