Customer Mania!: It's Never Too Late to Build a Customer-Focused Company

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Customer Mania!: It's Never Too Late to Build a Customer-Focused CompanyThe One Minute Manager meets Yum!, the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success. Customer Mania! tells the story of a company Chairman and how his quest for superlative customer service has become the driving force for empowering his staff and growing his business. By embracing David's philosophy and projecting the vision themselves, the whole workforce helps the

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cross-references

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