Managing the Unexpected: Sustained Performance in a Complex World

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Managing the Unexpected: Sustained Performance in a Complex WorldImprove your company's ability to avoid or manage crises Managing the Unexpected, Third Edition is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions. Revised to reflect events emblematic of the unique challenges that organizations have faced in recent years, including bank failures, intelligence failures, quality failures, and other organizational misfortunes, often sparked by

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The key features of the new and updated edition continue to be its brevity

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has been the subject of scientific research for more than one hundred years

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When a chance encounter opens the door to a career with MI6