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Handling a Difficult Customer - ClipsDownload A FREE Course Through our workshop your participants will learn stress management skills, how to build rapport, and recognizing certain body language. By utilizing our Handling a Difficult Customer workshop your participants will see an increase in customer service, productivity, and a decrease in unhappy customers. Your participants will be provided a strong skill set including in person and over the phone techniques, addressing complaints,

It’s About Them

Informal Networking

Unconscious Bias

Module Nine: Common Mistakes When Team Building

Providing Constructive Criticism

Be Yourself

Attacking or Blaming

needs analyses

Module Seven: Using Routines to Reduce Stress

and active listening will give your participants the advantage of seeing things in a new light

Emailing Lies to Others

Deal with Email Right Away